PLEASE READ TERMS AND CONDITIONS TO ENSURE THAT THEY ARE FULLY UNDERSTOOD
Notice: these terms and conditions form the basis upon which The OCD Treatment Centre services [referred to throughout as ‘The OCD Treatment Centre’] will be made available to you.
Please note that: Acceptance of an appointment, session or intensive treatment is acceptance of our Terms and Conditions
The Terms will have the meaning allocated to them as follows:
The OCD Treatment Centre : To mean The OCD Treatment Centre
23 Silver Street
Therapist: the person providing the therapeutic treatment
Client: the person receiving therapeutic treatment from a therapist
1. Centre ethical commitment
a. The OCD Treatment Centre will adhere to a Code of Ethics which is available upon request
2. Your information
a. The OCD Treatment Centre will respect your personal information and undertakes to comply with all applicable UK Data Protection legislation currently in force. In the absence of contact with a Client for more than 24 months, we will delete the information stored pertaining to that Client.
b. Clients must provide a residential address and contact telephone number, an emergency contact (family or friends) as well as contact details for their GP or Psychiatrist. This is to be collected during the assessment process.
c. While in receipt of on-going treatment the Client should notify The OCD Treatment Centre of any change of address, email or contact numbers.
a. Clients should arrive promptly for each appointment, both in person or via skype by logging on and being ready, as sessions cannot overrun their allotted time.
b. The Client must give 24 hours notice of any cancellation. If less than 24 hours notice is given then OCD Treatment Centre will charge the full fee due in respect of that appointment .
c. All sessions whether at The OCD Treatment Centre, by telephone, at the Client’s home or at the therapist’s home are 50 minutes in duration (half sessions are 25 minutes in duration).
d. The Therapist reserves the right to refuse treatment if the Client fails to arrive or, in the case of telephone or Skype based appointments, call The OCD Treatment Centre within 20 minutes of the appointment start time. In such cases 100% of the fee for the appointment will be charged.
e. No Client under the age of 17 can be treated without their parents’ or guardians’ written consent and must initially be accompanied by an adult at each appointment.
f. Clients may terminate their treatment at any time in compliance with the 24-hour notice of cancellation clause under section 2 (b).
g. All sessions are subject to the availability of the therapist.
h. It is advised that intensive follow up sessions as part of the individual intensive programme are completed within 8 weeks of the end of the initial intensive treatment. These sessions are complimentary and are not inclusive of any intensive fee. Follow up sessions can be used either via Skype, telephone or in person in Taunton. Therapists reserve the right to refuse to travel for follow up sessions.
4. Session Fees
a. Fees for in-person therapy appointments must be paid in advance by PayPal, faster bank transfer or paid in cash on day of arrival.
b. Fees for telephone or internet-based appointments must be paid in advance as above. If payment has not been received before the appointment start time then the Therapist may not proceed with the session.
c. The current list of fees for therapy sessions is available upon request, or alternatively please see website page named ‘pricing’ at www.ocdtreatmentcentre.com.
d. The OCD Treatment Centre reserves the right to amend the fees and will give 21 days notice of such amendment In the event that a client has not paid for his/her appointment(s) after two reminders The OCD Treatment Centre reserves the right to place any outstanding balance in the hands of a debt collector and to charge a fee of 15% of this balance to cover administration costs and the debt collector’s fees.
e. Failure to pay for appointments attended could result in The OCD Treatment Centre refusing to book further appointments until all outstanding fees are received and brought up to date.
5. Intensive fees
a. Intensive fees can be paid via PayPal, faster bank transfer, Transferwise or international SWIFT payment.
b. A 25% deposit for intensive treatment is payable upon booking treatment, the balance is due 14 days prior to the group or individual intensive treatment start date.
c. The intensive treatment contract is final once mutually agreed in writing (normally via email)
d. No refund will be offered in exchange for termination or non-attendance of all or any part of the group or individual intensive treatment following mutual agreement in writing.
e. Postponement of basic or extended intensive treatment within 21 days prior to the start date is at the discretion of The OCD Treatment Centre. Postponement within 7 days of the start date will be considered only in the event of illness (medical evidence required).
f. Requests to change dates of booked follow up sessions offered by The OCD Treatment Centre will be considered but The OCD Treatment Centre reserves the right to refuse without offer of alternative.
g. The client is liable for reasonable travel, accommodation or other expenses incurred by the therapist as a direct result of providing the intensive therapy. Please note that this will be clarified in the invoice, and discussed beforehand with your allocated therapist.
a. The OCD Treatment Centre reserves the right to terminate treatment in the event of abusive, threatening, aggressive or otherwise inappropriate behaviour.
b. The OCD Treatment Centre reserves the right to withhold treatment for any reason without prejudice and without explanation.
c. The OCD Treatment Centre reserves the right to vary the Terms and Conditions at any time and we will inform you of such changes through email, newsletter or other such medium as The OCD Treatment Centre feels appropriate.
d. During treatment, Clients will be responsible for their belongings at all times. The OCD Treatment Centre cannot be held responsible for any loss, theft or damage whatsoever.
e. The OCD Treatment Centre reserves the right to cancel or alter appointments at short notice without prejudice and without explanation.